“When she was [announcing the reopening] during the conference she was giving, our phones just started to light up, we got over 150 calls in an hour, and they were coming when she was talking,” said resort general manager Matthew Bryan. “We are now averaging about 200 calls a day where before if we got 10. Huge difference!”
“I feel great, the world is coming back, it appears,” said Cambria Suites operations manager Ron Robinson. “We received a lot of reservations for the weekend…it’s a big thing that people have been missing for two months now!”
“It’s through the whole summer it has been really it just opened up the door. People feel comfortable,” said Bryan. “Everybody’s coming up from downstate, and we’re just excited to take care of everybody and get back to work.”
The resort says 70% of its business comes from employees attending conferences in Traverse City area. Because many have been canceled due to the pandemic, this year, they’ll be focusing on leisure guests.