“I usually start with a very open-ended question like, ‘Tell me everything I should know about you,'” she says. “It’s always interesting to see where people start a conversation and what they focus on. What I don’t ask is, ‘Take me through your resume.'”
Asking this open question, Berland explains, allows her to hear an in-depth response from the candidate about the experiences they value most. “I always enjoy having the person sort of drive the conversation and bring forth the things they care about or they think are most important,” she says. “I think it’s very telling.”
“When people come to work at Twitter, they obviously have amazing talent and amazing experience,” she says. “But I very much look for heart and soul and people who care about other people, people who have empathy, people who love working with teams and people who love to collaborate.”
According to bestselling management author and CNBC contributor Suzy Welch, Berland’s open-ended question is a fairly popular one to ask. To respond effectively, she says, you need to not only talk about your life story in a way that relates to the job you’re interviewing for, but you also need to authentically tell your story in a way that goes beyond your resume.
Like this story? Subscribe to CNBC Make It on YouTube!