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Interview: CMI boss Ann Francke talks about her battle to end the rule of the bad boss

Ann Francke has it in for David Brent. The chief executive of the Chartered Management Institute (CMI) blames Ricky Gervais for propagating an “anti-role model” that reinforced stereotypes about middle managers. With a sigh, she concedes that the reputational damage wrought by The Office might be beyond repair.

“It’s so unfair,” says Francke, her American accent still pronounced after 26 years in Britain. “Middle managers are incredibly important, often overlooked and unfairly maligned.”

Although making a genuine (and on-message) point about the need for good management, Francke is not being entirely serious. Indeed, while she is not quite a chilled-out entertainer, the boss of the CMI is far more fun than might be expected of someone whose job is to talk about the intricacies of…

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